Returns & refunds

Because every order is custom printed specifically for you, refunds work a little differently than they would at an off-the-shelf shop. Here's exactly where you stand.

Before we print

You'll always see and approve a proof of your design before anything goes to print. Take your time checking it — sizing, colour, spelling, placement — because what you approve is what goes on the shirt.

Change of mind

Because each order is made specifically for you, we don't offer refunds or exchanges for a simple change of mind once your design has been approved and production has started. If you need to change or cancel an order before it goes into production, get in touch as soon as possible — the earlier you reach out, the more we can usually do.

If something's wrong

This is separate from change of mind, and it isn't optional — it's the law. Under the Australian Consumer Law, you're entitled to a repair, replacement, or refund if your order:

• arrives faulty or damaged,
• doesn't match the design you approved, or
• isn't of acceptable quality.

If any of that happens, let us know as soon as possible — ideally within 7 days of receiving your order — with photos and your order details, and we'll sort it out.

Payment & deposits

Orders are secured with a 50% deposit, with the remaining balance due before delivery or pickup. If you cancel before production has started, your deposit is refunded in full. Once production has started, the deposit covers the materials and time already committed and generally isn't refundable — but talk to us; genuine problems are always worked through case by case.

Getting in touch

Questions about an order or this policy? Reach us through theContact page.